#KEYSTROKES PER SECOND TEST SERIES#
It can be a waste of time and money to send the wrong service, so this test gives candidates a series of questions, asking them to determine which emergency service to send to an incident.Ĭandidates will be tested verbally as well as via a written test. There are several service options that a 911 dispatcher can send to a situation.
To pass this section, applicants must achieve 60 keystrokes per minute on data entry and multi-tasking, 28 keystrokes per minute on audio data entry with multi-tasking and 35 words per minute on keyboarding. They must also complete the same test with audio questions in the form of simulated 911 calls. Using a simulated dispatch system, candidates must enter information such as names, phones numbers, dates, addresses, etc. Attention to Detail Data Entry and Multi-Tasking The questions may vary depending on the exact position the candidate is interested in.Ĭandidates will be presented with a variety of situations and judged on their ability to respond quickly and calmly. Typical CritiCall examinations follow the same pattern with three groups of questions. Those who can think and act on their feet quickly are highly desired.
The aim of the test is to find applicants with the skills and abilities to meet the needs of the job. Candidates are assessed with the modules that are relevant to their desired position. The CritiCall Test consists of up to 23 modules. It looks at people’s ability to make decisions in the moment, summarize calls and communicate quickly and clearly.
The test measures the skills and qualities needed for the dispatcher job. Dispatchers make quick decisions all day and night that affect the safety and security of those who live in that community. The job of a 911 dispatcher is one of great importance to the community. The CritiCall Test assesses if an applicant has the basic skills to be a 911 dispatcher. What Is the CritiCall Test and What Is its Purpose?
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